Privacy & Cookie Policy
The following Privacy and Cookie Policy applies for all Pfizer Saudi websites intended for public Users, as well as Pfizer's customer service channels and other channels targeting general public.
If you are a Healthcare Professional, please also review the separate Privacy and Cookie Policy for Healthcare Professionals.
Pfizer Saudi is committed to respecting your privacy and has created this Policy ("Privacy and Cookie Policy") to explain to you, in a simple, objective, and transparent manner, how Pfizer treats your personal data when you use the website available at health.pfizer.sa ("Website") or when you interact with us through our service channels.
This Privacy and Cookie Policy applies to all individuals, including but not limited to Healthcare Professionals and consumers of Pfizer products, as well as the general public, who in any way interact with, access or use the Website or who communicate with us through one of Pfizer's customer service channels ("Users"), even if Users do not have an account registered with us.
“Customer Service Channels” are all Pfizer channels that offer customer service, scientific information services or pharmacovigilance, including the websites www.pfizermedicalinformation.sa, service contact Pfizer by telephone, e-mail, online form, chat or other service channels that may be offered by Pfizer from time to time.
This Privacy and Cookie Policy does not apply to patient programs or activities you engage in on platforms other than the Website or service channels, even though those platforms or programs are offered by or on behalf of Pfizer.
If you use other platforms or participate in patient programs, please consult the Privacy and Cookie Policy of those programs or platforms.
Although sharing personal data with Pfizer is a User’s choice, it is a condition for using the Website and for us to offer service through the service channels.
Therefore, we recommend that this Privacy and Cookie Policy be read carefully.
By visiting our website, mobile application or any other online properties operated by Pfizer Saudi (collectively referred to as the “Website”), submitting information, and/or using our services, you acknowledge that you accept and explicitly consent to the terms and conditions outlined under this Privacy Policy. You further consent to the collecting, using, storing and the processing of your personal data for the purposes outlined under this Policy. You should review this Policy when you use the Website to ensure your approval of its terms. Reference to "your" or "you" includes anyone who accesses and uses the Website and/or services. If you do not agree to this Policy, please do not use this Website.
For purposes of this Privacy and Cookie Policy, Pfizer acts as the controller of Users' personal data.
What personal data we collect:
For the purposes of this Privacy and Cookie Policy, “Personal Data” is considered to be information related to an identified or identifiable natural person.
When you use the Website or the Service Channels, Pfizer collects Personal Data in several ways, including through “cookies”, “web beacons”, “IPs” and “Clickstream”, through the registration that may be carried out by the User or from the information that the User provides in our Service Channels.
The Personal Data we may collect includes:
- Registration information.
- This is the information that the User provides when registering on the Website, such as: full name, email address, telephone number and prescribed medication.
- Public websites do not require registration.
- Navigation information.
This is the information we collect from Users who browse the Website and Electronic Service Channels, such as: - IP address, information about the device used, operating system, date and time of access, type of network connection, browser version and preferred language, as well as information about your behaviour on the Website, such as when you click on advertisements or third-party links, and your reaction when you receive email messages from us, such as which email messages were opened and whether a message e-mail prompted an action.
- Other information provided by Users.
- Other information voluntarily provided by Users, such as:
- Information on adverse events reports, demands, questions, doubts, requests and complaints provided through the Service Channels.
In the event of an adverse event, please reach out to: [email protected].
This information may include health data, if the User provides it in the Service Channels.
How we collect browsing data:
When browsing the Website or using any of its resources or tools, including the electronic Service Channels, a cookie may be sent to the User's device.
- A cookie is a piece of data that identifies you as a unique User, recognizing, tracking and storing your browsing information.
- Use of Cookies by Pfizer:
- Pfizer may collect information from you by using “cookies”. By continuing to browse or use our Website, you hereby acknowledge and agree to the use of cookies as described in our Privacy Policy.
- Cookies are a small file of letters and numbers that we put on our computer if you agree.
- These cookies can tell us how and when pages of a website are visited and by how many people.
- With the information we receive through this technology, we hope to improve our sites.
- Although cookies do not normally contain personally identifiable information, if you have provided us with information about yourself, we may associate your registration information with cookies or other tracking utilities our website places on your computer’s hard drive.
- Associating a cookie with your registration information allows us to offer increased personalization and functionality.
- Without cookies, this functionality would not be possible.
- Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you.
- If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website and some website functionality may be lost.
- The Help section of your browser will tell you how to prevent your browser from accepting cookies.
- To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit allaboutcookies.org.
- In addition to cookies, we may use or authorize the use of other data collection and identification technologies, such as “beacons” (also known as “pixel tags” or “clear gifs”).
- Beacons are used to help manage and improve our services, systems, advertising and online advertisements and other tools.
- They are small blocks of code placed on the Website that may collect information about your device, including, for example: device model, operating system, browser version, access time, IP address and other similar information.
- We may also include pixel tags in HTML-formatted email messages that we send (or that are sent on our behalf) in order to determine which email messages have been opened and to indicate whether an email message has elicited an action.
- The User may render certain pixel tags or web beacons unusable by rejecting the associated cookies.
- Third party websites, content and websites, as well as affiliates, subcontractors or business partners of Pfizer may use their own cookies or beacons, which may not operate under the same terms of this Privacy and Cookie Policy.
- Accordingly, Pfizer is not responsible for these sites and content, and does not share, subscribe, monitor, validate or accept how these sites or content storage tools collect, process and transfer your personal and private information.
- We recommend that Users consult the respective privacy policies of such sites to properly inform themselves about the use of their personal information by other sites or other tools.
We also collect your Internet Protocol (IP) address, a number automatically assigned to your device by your Internet connection provider whenever you connect to the Internet.
- Pfizer may also use IP addresses to collect anonymous and aggregated information about the number of visitors and usage of the Website.
The "clickstream" or "clickstream data" indicates the specific Internet pages visited by a User, as well as the manner or traffic pattern by which the User moves from one page to another.
- Clickstream data does not contain or reveal any personally identifiable data about the User and we do not compare this data with the personal data you provide to us.
By providing your explicit consent, you authorize Pfizer to collect and process your Personal Data through the use of cookies. If you do not wish to consent to the use of cookies, please adjust your browser settings or refrain from using our website.
How do we use Personal Data?
By registering for any Pfizer Saudi website, Pfizer customer service channel, and any other Pfizer channel targeting Healthcare Professionals or the general public, you agree that your Personal Data and the Information you provided through the Service Channels – including any health data– will be used exclusively:
To respond to User requests, inquiries, complaints or demands; To address reports of side effects (which may arise after taking the medicine) or to resolve issues related to the safety and quality of our products in accordance with the law and in compliance with other legal and regulatory obligations, including pharmacovigilance, to which Pfizer is subject; to monitor and guarantee the quality of our Service Channels; or to ensure the regular exercise of Pfizer's rights to enter into contracts or judicial, administrative or arbitral proceedings, which ultimately includes internal audits, investigation and instruction procedures in any judicial, administrative or arbitral proceedings and protection of the rights and interests of Pfizer our affiliates or third parties.
Registration and navigation information on the Website and Electronic Service Channels are used to:
- Diagnose and solve any technical problems on the Website and in the Service Channels;
- Characterize Users' personal preferences to improve and develop a better experience in the use of the Website and Service Channels;
- Identify and make available information materials of interest to Users;
- Contact Users, directly or through Pfizer business partners and affiliates, to communicate about changes to the Terms of Use and this Privacy and Cookie Policy, changes to the tools and functionality of the Website or Service Channels, as well as the launch of new tools, features or products and respond to requests, queries and complaints;
- Classifying and grouping User information, as well as consolidating statistical data regarding them, including to define the composition of the User base of the Website and Service Channels and the volume of traffic on our servers, as well as to improve and develop new products and services.
The above is to ensure compliance with legal and regulatory obligations, including communicating side effects or issues related to the safety and quality of our products to the competent authorities, which eventually includes internal audits, investigation procedures and guidance in any legal, administrative or arbitration proceedings, and protecting the rights and interests of Pfizer, our affiliates or third parties.
In addition to the Personal Data treatments described above, Pfizer may use anonymous data to conduct research on Users' demographics, interests, and behaviour.
User information may be combined with information collected from other individuals to produce anonymous aggregated statistics.
Statistical and aggregate data does not include Personal Data.
With whom may we share Personal Data?
By registering for any Pfizer Saudi website, Pfizer customer service channel, and any other Pfizer channel targeting Healthcare Professionals or the general public, you agree that we may share your Personal Data in the following cases:
To other Pfizer Group companies, in Saudi or abroad, for the purposes of communication, marketing, educational, promotional, advertising, institutional, informational health and wellness and other purposes identified in this Privacy and Cookie Policy.
To service providers, in Saudi or abroad, who may process Personal Data on behalf of Pfizer and in accordance with Pfizer's instructions, for the provision of services such as maintenance and management of customer service channels and provision of infrastructure, among others.
To third parties in connection with any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including in bankruptcy or similar proceedings).
For judicial, police or administrative authorities, in Saudi or abroad, in compliance with a court order or legal or regulatory obligation.
Statistical reports created from aggregated data, which do not reveal the identity of the holders, may also be shared with third parties, such as affiliates, subcontractors and/or business partners of Pfizer.
Except as provided in this Privacy and Cookie Policy, the Personal Data collected will not be provided to third parties, nor exposed to the public, sold or traded.
International transfer
By registering for any Pfizer Saudi website, Pfizer customer service channel, and any other Pfizer channel targeting Healthcare Professionals or the general public, you agree that we may transfer your Personal Data outside of Saudi Arabia.
The Personal Data we collect may be stored on servers located outside the Kingdom of Saudi Arabia.
Pfizer will take appropriate steps to ensure that international transfers are carried out in compliance with Saudi Personal Data Protection Law (“PDPL”) and will employ appropriate technical security measures to protect your personal information to the same specification as defined in the local law.
In accordance with the PDPL, Pfizer will ensure that any cross-border transfer of your Personal Data is subject to appropriate safeguards and contractual arrangements, such as Standard Contractual Clauses or other mechanisms approved by the Saudi Data & AI Authority (SDAIA) to ensure a level of protection that is equivalent to the protection provided by the PDPL. Pfizer will also ensure that any third-party service providers outside of Saudi Arabia, involved in the processing of your Personal Data, provide an adequate level of protection of your information. Please note that by agreeing to the international transfer of your Personal Data, you acknowledge and understand that the laws and regulations regarding data protection in the countries where your data is transferred may differ from those in Saudi Arabia. However, Pfizer will take all necessary steps to ensure the confidentiality, integrity, and security of your Personal Data throughout the transfer process and in accordance with applicable data protection laws.
Data Security
We are committed to the security of Personal Data and take precautions to maintain that security.
Pfizer employs industry-standard security systems to protect your information from unauthorized access, but does not guarantee that any personal information will not be accessed by unauthorized third parties. These measures include complying with the rules issued by the National Cybersecurity Authority
Third Party Links
As a resource for our Users, we may provide links to other sites on the Internet.
Pfizer is not responsible for these websites and content, and Pfizer does not share, subscribe, monitor, validate or accept how these websites or content storage tools collect, process and transfer your personal and private information.
We recommend that you consult the respective privacy policies of such websites to properly inform yourself about the use of your personal information by other websites or other tools.
How long is personal data stored
By registering for any Pfizer Saudi website, Pfizer customer service channel, and any other Pfizer channel targeting Healthcare Professionals or the general public, you agree that we may store your personal data outside of Saudi Arabia.
Pfizer stores Personal Data securely in data centers located outside the Kingdom of Saudi Arabia or in Pfizer’s own data centers, in accordance with applicable law and for the period necessary or permitted in view of the purposes for which Personal Data was collected, as set out in this Privacy and Cookie Policy.
The criteria used to determine our retention periods include, but are not limited to:
- length of relationship between you and Pfizer;
- any legal or regulatory obligation that requires maintenance;
- and applicable statute of limitations, as provided by law.
Changes to this Privacy and Cookie Policy
This Privacy and Cookie Policy may be amended at any time by Pfizer, at Pfizer's sole discretion.
We recommend that it be reviewed from time to time to inform yourself of any changes.
All changes will be communicated through a prominent notice on the Website home screen or any other form of agreed upon communication with Users.
Right of Withdrawal:
You have the right to withdraw your consent for the processing of your Personal Data at any time, without justification, in accordance with the Saudi Personal Data Protection Law (“PDPL”). To exercise this right granted to you under the PDPL, Pfizer is implementing a Cookies management tool on its website. This tool will allow Users to easily view, manage and withdraw consent for the various cookies used by Pfizer. Users will be able to selectively disable cookies or opt-out of cookie processing entirely with a few clicks.
Additionally, your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you, as mentioned above.
Contact us
Pfizer is committed to your privacy.
The company responsible for collection, use and disclosure of your personal data under this Privacy and Cookie Policy is Pfizer Scientific Technical Limited Company.
If you have questions about this Privacy and Cookie Policy, please contact us by writing to the following address:
Pfizer Scientific Technical Limited Company
Al Riyadh – Al Aqeek Dis, King Abdullah Financial District, Building 4.07 Postal Code 13519
Tel: +966 12 2293500
Fax: +966 12 2293692